info@train-hard.org

Refunds

Train Hard’s Refund Policy:


To give the best standard of Parkour coaching to their members, Train Hard Parkour limit their class sizes.

If you are unable to attend a pre-booked session, you must unregister online 24 hours in advance of the session or send an email 24 hours in advance of your booking to info@train-hard.org asking us to unregister your booking for you. This applies to all payment methods.

Membership Packs – if you use a class from your membership pack to book and you do not either unregister online 24 hours in advance of the session or send an email 24 hours in advance asking us to unregister your booking for you, you will not be eligible to have that session credited back onto your account.

This policy also applies to the transferring of sessions to another date.

We understand certain circumstances are unavoidable and may present after the 24-hour cut-off point. In such exceptional circumstances, please contact us at info@train-hard.org as soon as possible to discuss options.

 

 

“I didn’t realise I was booked onto a session. Can I get a refund?”

Unfortunately, our sessions are extremely popular so if you’ve booked onto a class and taken up a space and you don’t attend, we cannot refund you as this space could have been taken by another person. Please use your ‘Dashboard’ to keep track of which sessions you are booked on for.